PRIVACY POLICY

Last Updated: June 6th 2026

Overview

LAW Technical Services, LLC (“LAW Technical,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website or services, you agree to the practices described below.

Information We Collect

We collect information in two ways — information you provide directly, and information collected automatically when you use our website.

Information You Provide

  • Contact details such as name, company name, email address, and phone number submitted through our contact or order forms
  • Billing and shipping information related to kit orders or service requests
  • Sample and asset information submitted as part of a testing or calibration order

Information Collected Automatically

  • Browser type, device type, and operating system
  • Pages visited and time spent on our website
  • IP address and general geographic location
  • Referral source (how you arrived at our site)

We collect this data through standard web technologies including cookies and analytics tools.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill testing, calibration, and kit orders
  • Communicate with you about your orders, results, and account
  • Issue calibration certificates and test reports through our customer portal
  • Send service-related updates or notifications
  • Improve our website and service offerings
  • Comply with applicable legal and regulatory obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Customer Portal & Laboratory Data

Information submitted as part of a testing or calibration order — including sample details, test results, and certificates — is stored securely in our LAW CMS customer portal. Access to this data is limited to authorized LAW Technical personnel and the account holder associated with the order.

Cookies

Our website uses cookies to support basic site functionality and to understand how visitors interact with our content. You may disable cookies through your browser settings, though some features of the site may not function as intended if you do so.

Third-Party Services

We may use third-party tools to support website analytics, payment processing, or customer communication. These providers are contractually obligated to handle your information securely and only for the purposes we specify. We do not authorize them to use your data for their own purposes.

Data Retention

We retain customer and order information for as long as necessary to fulfill our services, maintain accurate laboratory records, and comply with applicable legal or accreditation requirements. ISO/IEC 17025 accreditation standards may govern minimum retention periods for certain calibration and test records.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal or accreditation retention requirements
  • Opt out of non-essential communications at any time

To exercise any of these rights, contact us at the information below.

Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security — but protecting your data is a priority we take seriously.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us